Privacy Policy
1. Who we are
This Privacy Policy explains how LuxRide, a protected series of Nexus Diversity Group, LLC ("LuxRide," "we," "us," "our") collects, uses, and shares personal information in connection with the LuxRide rider and driver applications and related VIP private ground transportation services (the "Services").
2. Scope
This policy applies to personal information we process about riders, drivers, and other individuals who interact with the Services. It does not apply to third-party services we rely on but do not control (see §13).
3. Information we collect
We collect the following categories of personal information:
| Category | Examples | Source |
|---|---|---|
| Identifiers & account data | Name, email, profile details, account type (rider/driver), password (managed via Supabase auth) | You, at registration |
| Precise geolocation | Real-time location of riders and drivers during a trip; pickup/drop-off locations | Your device, with permission |
| Trip & vehicle data | Ride requests, routes, status, ratings; vehicle details (driver) | You / the Services |
| Payment information | Fares are charged per ride via Stripe after drop-off, and riders may add an optional gratuity. Card data is processed by Stripe; we do not store full card numbers. | You / Stripe |
| Driver onboarding data | License, vehicle, and background-check information collected under LuxRide's driver background-check process (see the Driver Agreement §3) | Drivers |
| Usage & device data | IP address, device/app type, timestamps, identifiers | Automatically |
Sensitive information. Precise geolocation is treated as sensitive under several state privacy laws. We collect it only to provide the ride and related safety/dispatch functions, and we limit retention and access accordingly (see §8).
Card-on-file is required to book, and fares (plus any gratuity) are charged automatically after drop-off, with a receipt emailed to the rider.
4. How we collect & use location — riders vs. drivers
Riders. We collect your precise location only while a trip is active — from the time a driver accepts your request through drop-off — to match you with a nearby driver, provide routing and live tracking, and support safety and dispatch. Your location is not collected or used to track you outside of active trip activity.
Drivers. Dispatch requires knowing which drivers are available in real time, so a driver's precise location is collected continuously while the driver is online and available for rides — not only during an active trip. Sharing location is a mandatory condition of going online; there is no opt-out while in driving/online mode, and streaming stops as soon as the driver goes offline or signs out. Drivers are informed of this broader scope during onboarding and via the driver app's location prompt.
See §8 for how long we retain rider trip-location data and driver online-location data.
5. How we use information
We use personal information to: provide, operate, and secure the Services; create and manage rider and driver accounts; match, route, and complete rides; enable live trip tracking and ratings; process payments and send receipts; provide customer support and communications; support safety, dispatch, and fraud prevention; and comply with legal obligations.
6. Cookies & similar technologies
We use cookies/identifiers and app technologies for essential functionality, preferences, and analytics. LuxRide does not use cookies or similar technologies for targeted or cross-context behavioral advertising, and does not currently run an advertising program. LuxRide also does not currently send SMS/text notifications. If either of these changes, we will update this policy to describe the new use and obtain any required consent (including under TCPA for SMS) before implementing it.
7. How we share information
We do not sell your personal information for money, and we do not share it for cross-context behavioral or targeted advertising. We share it only with:
- Service providers / processors who help us run the Services, under contract and only for that purpose (see the Subprocessor Appendix).
- Between rider and driver — limited information needed to complete a trip (e.g., first name, pickup location, live location during the trip).
- Professional advisors and authorities where required by law, legal process, or to protect rights, safety, and security.
- Business transfers — in connection with a merger, financing, or sale of assets of the series.
8. Data retention
We retain personal information only as long as needed for the purposes described in this policy:
| Data category | Retention period |
|---|---|
| Account / profile information | For the life of your account, plus a limited period after closure to comply with legal, safety, and fraud-prevention obligations |
| Precise trip / location data | Up to 3 years from the date of the trip — kept only as long as needed for dispute resolution, safety investigations, and insurance claims, consistent with our commitment to minimize retention of sensitive location data (§3) |
| Payment / transaction records (amounts and dates — not full card numbers) | Up to 7 years, consistent with standard tax and business recordkeeping practice |
| Driver background-check data | For as long as the driver is active on the platform, plus any period required by Missouri TNC recordkeeping rules |
We may retain information longer where required by law, to resolve disputes, or to enforce our agreements.
9. Your privacy rights
Depending on where you live, you may have rights to access, correct, or delete your personal information, opt out of any sale/sharing or targeted advertising, limit use of sensitive information (including precise geolocation), and to not be discriminated against for exercising these rights. To exercise a right, contact us at privacy@luxridehq.com. We will verify your request as required by law and respond within the legally required timeframe; if we decline, you may appeal by replying to that decision.
10. Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information, including encryption in transit, authentication and access controls via Supabase, and Row-Level Security. No method of transmission or storage is completely secure.
11. Children's privacy
The Services are not directed to children under 13, and we do not knowingly collect their personal information. If we learn that we have collected personal information from a child under 13, we will delete it. LuxRide does not currently offer a teen or family-account program.
12. State-specific & other disclosures
As a matter of policy, LuxRide extends the rights described in §9 — access, correction, deletion, opt-out of sale/sharing and targeted advertising, and non-discrimination — to all users, regardless of state of residence, rather than limiting them to residents of states with a comprehensive privacy law currently in effect. If a specific state's law requires additional disclosures as LuxRide grows, we will update this section accordingly.
13. Third-party links & services
The Services rely on third-party services (e.g., Supabase, Mapbox, Stripe). Their privacy practices are governed by their own policies.
14. Changes to this policy
We may update this policy from time to time, posting the updated version with a new "Last updated" date and, where required, additional notice.
15. Contact us
LuxRide, a protected series of Nexus Diversity Group, LLC
Attn: Privacy
Email: privacy@luxridehq.com
Appendix A — Subprocessors
| Subprocessor | Purpose |
|---|---|
| Supabase | Authentication, database, realtime dispatch |
| Mapbox | Maps, geocoding, routing |
| Stripe | Payment processing |
| Vercel | Hosting |